Studio Policies

Purchases

All purchases and bookings must be made in advance online. All bookings require pre-payment.

Cancellations

Please cancel via your Mindbody account. Avoid being charged by canceling at least 12 hours before a class or 24 hours before a private session. We understand that sometimes things happen, but out of fairness to our trainers and all clients, we will not issue refunds for classes or sessions that are canceled outside of these windows. There are no refunds for missed classes.

Refunds and Returns

All sales are final. Refunds will be issued only in case of a merchant processing software error, or if Annex Pilates incorrectly processes a sale on the client's behalf. Return requests must be submitted in writing.

COVID protocols

The health and safety of our clients and instructors are our first priority. Annex Pilates follows all rules and guidelines related to COVID set forth by the City of New York and the CDC.